Horizon Senior Living Residences is a fast-growing Canadian seniors' services company. It currently operates 7 retirement communities in Quebec, with plans for future growth. With over 1,500 apartments in Greater Montreal, St-Jérôme and Bécancour, our mission is to offer residents a pleasant living environment (independent living, assisted living and memory care), quality care and services, within a framework of responsible management.

We're proud of our 500 dedicated employees who have a positive impact on the residents we serve, focused on wellness and our organizational values of integrity, professionalism, caring and resident focus.

The parent company, Spring Living, owns and manages 22 retirement communities and was recently recognized as one of Canada's fastest-growing companies (Globe and Mail, September 2024).

Résidence Héritage Plateau (Plateau-Mont-Royal) is seeking an Executive Director to fill the following position:

• Reporting to the Operations Manager, the Executive Director is responsible for the overall operation of the seniors' residence, including the annual operating and capital budgets, occupancy, maintenance of brand standards, resident services, activation, building services and communication with all community stakeholders. He creates and operates a retirement home where residents enjoy a lifestyle and quality of life that exceed their expectations. Maintain a safe and secure environment for residents, visitors and staff. All tasks are performed in the best interests of residents and their families, and in accordance with Horizon Residences for Seniors' vision, mission and values.

What you'll do with us:

• Oversees all aspects of financial management and operations of the residence and property programs to meet Horizon Residences for Seniors' expectations for a productive and profitable residence, while fostering an exceptional experience for residents and team members.
• Contributes to the annual operating and capital budget and occupancy targets and is accountable for meeting or exceeding monthly budget and occupancy targets and takes corrective action as required.
• Monitors service quality, reports, plans, organizes, implements and assists the management team in taking corrective action.
• Support the culinary team to deliver an exceptional dining experience to residents.
• Comply with all regulatory requirements, including CIUSS, Public Health and MAPAQ.
• Responds promptly to residents' and family members' concerns and takes corrective action, consulting with the Regional Director as required.
• Responsible for the maintenance of residences and equipment, including evaluating plans, organizing and monitoring repair and replacement needs.
• Manage the annual capital budget to ensure that all approved expenditures are effectively managed within the approved budget. Coordinate any capital projects with the investment team to minimize disruption to residents.
• Foster excellent teamwork, team performance and excellent relations with employees and workers - manage workplace issues and grievances promptly.
• Participate in the development, implementation and monitoring of action plans aligned with corporate objectives, with particular emphasis on continuous improvement in resident and staff satisfaction, occupancy rates, and the safety and quality of services and care offered.
• Control operating budgets and optimize the performance of human, material and financial resources. Prepare and submit reports required for monitoring and control purposes. Communicate regularly with staff, residents, families and partners to establish a climate of trust.
• Develop strategies, mobilize, execute activities and take concrete actions to promote the attraction, selection and retention of competent team members who are aligned with Horizon's values.
• Lead the annual resident and team member satisfaction survey and take corrective action as required.
• Perform other related duties as required.

What you need to work with us:

• Bilingual (spoken and written)
• Undergraduate degree in administration or other relevant training
• Minimum 3 years' experience managing a seniors' residence in Quebec. Strong sales, leasing and customer experience skills
• Excellent communication, organizational, planning and priority management skills
• Excellent written and oral communication skills in French and English
• Proficiency with Microsoft Office suite programs
• Experience in managing a union environment
• Experience with all aspects of RPA and MAPAQ certification.

What we offer:

• Flexibility and professional autonomy, with room for creativity and entrepreneurship
• Competitive salary and performance bonus program
• 4 weeks vacation per year
• Group RRSP with employer contribution of up to 4% (after 6 months' service)
• Group insurance and other benefits
• Permanent full-time position

orizon Senior Living Residences is a fast-growing Canadian seniors' services company. It currently operates 7 retirement communities in Quebec, with plans for future growth. With over 1,500 apartments in Greater Montreal, St-Jérôme and Bécancour, our mission is to offer residents a pleasant living environment (independent living, assisted living and memory care), quality care and services, within a framework of responsible management.

We're proud of our 500 dedicated employees who have a positive impact on the residents we serve, focused on wellness and our organizational values of integrity, professionalism, caring and resident focus.

The parent company, Spring Living, owns and manages 22 retirement communities and was recently recognized as one of Canada's fastest-growing companies (Globe and Mail, September 2024).

Villagia de l'île Paton de Laval is looking for a Customer Service Coordinator - Customer Experience

• Permanent full-time position
• Bilingual English-French (mandatory)
• Free parking and meals
• Employee benefits
• Salary of $27.30 per hour

The coordinator assists general management in the administrative management of the customer experience to ensure a high level of unique customer service for residents, and to promote dining, care, leisure, housekeeping and maintenance services at the residence in line with the company's mission. He is responsible for managing lease renewals, administrative services and the condominium management agreement process for resident owners, investors and their tenants. She works closely with the residence's various departments, and ensures Villagia's brand image on social networks.

Tasks - Customer service and administrative support:

• Write and distribute communications to residents, families, owners and investors.
• Maintain up-to-date resident files and administrative records in compliance with HORIZON certification requirements and standards.
• Welcome new residents, facilitate their integration into the community and ensure their well-being.
• Ensure resident satisfaction and retention.
• Assist residents, families and investors with their day-to-day questions and problems, or when they wish to submit a situation. Forward comments or complaints to the appropriate departments and follow up to ensure resolution.
• Prepare and distribute lease renewal notices. Meet with residents, ensure and update all information and data on file.
• Ensure and produce tax credit applications for residents' home services and forward them to Revenu Québec.
• Promote and offer dining, care, housekeeping and laundry services to residents and provide them with the experience.
• In collaboration with all the residence's departments and the accounting department, communicate information concerning the addition or withdrawal of services.
• Ensure the administrative process with the Tribunal Administratif du Logement, as required.
• Coordinate visits and assist real estate brokers in property purchase/sale processes, schedule and coordinate visits by prospective buyers.
• As a representative of the Syndicat des copropriétaires du Villagia, accompany and collaborate in the administrative process for property purchases with real estate brokers 
• and notaries. Assist the parties involved, prepare files and produce all documents relating to the transaction (DRCOP, management agreement, financial statements, budget, minutes, insurance, etc.).
• In collaboration with the maintenance department, coordinate the property refurbishment process and ensure timely deliveries.
• Assist Villagia's general management and members of the syndicate of condominiums with administrative processes and document production for board meetings and the Annual General Meeting.

Requirements:

• Minimum college education (or equivalent) in sales, real estate, administration, communications or any other discipline deemed relevant.
• Minimum 3 years' experience in customer service, hospitality, sales, leasing in the RPP field.
• Communication skills: Bilingualism mandatory (French and English).
• Adequate knowledge of the Office suite, particularly Excel, Hopem and Yardi.
• Focused on teamwork and collaboration with multidisciplinary teams.
• Strong interpersonal communication skills.
• Results-oriented with proven leadership skills to effectively achieve quality, sales and retention objectives.
• Ability to plan and make data-driven decisions.
• Experience in a role related to customer acquisition, retention and loyalty.
• Ability to demonstrate initiative by identifying and resolving issues independently and proactively, while recognizing the impact of change on others.